Singapore Post, commonly known as SingPost, has been making headlines due to its approach when faced with unforeseen circumstances that prevent deliveries from being made. Instead of resorting to unethical tactics like falsifying manual “delivery failure” data entries when no actual delivery attempt was made, SingPost collaborates with its customers to identify suitable alternatives or options. This commitment to transparency and integrity sets them apart in the postal service industry.
**SingPost’s Ethical Stance**
SingPost has a general practice of working closely with customers to find solutions when unexpected situations arise, preventing deliveries from being completed. A company spokesperson emphasized that rather than manipulating delivery statuses through manual inputs when no actual attempt was made, SingPost values open communication and honesty with its clients.
**Force Majeure Clause**
The company’s contracts include a force majeure clause that covers scenarios where it may be unsafe to proceed with deliveries. This clause safeguards SingPost from liability in cases where circumstances beyond its control, like acts of hostility, adverse weather conditions, or other factors affecting the delivery of goods and services, hinder their operations.
**Sacking of Senior Executives**
Recently, SingPost made headlines for dismissing three top executives, including the group CEO, the group CFO, and the chief executive of the international business unit, due to their mishandling of a whistleblowing report. The report highlighted manual entries of delivery status codes for international parcels without any legitimate basis or documentation, allegedly to avoid contractual penalties.
**Controversial Actions**
The top executives were found to have neglected their responsibilities in handling the whistleblowing reports, leading to their termination by the company’s board. Their dismissal was based on verified facts and legal advice, emphasizing the seriousness of their lapses in judgment and failure to fulfill their duties.
In a surprising turn of events, the senior executives contested their sackings, claiming they were unaware of the full extent of the issues at the time they were questioned. However, their assertions were challenged by the findings of an external forensic team, prompting SingPost’s decision to part ways with the executives.
This case underscores the importance of ethical business practices and accountability in corporate governance. SingPost’s commitment to transparency and ethical conduct serves as a reminder to all organizations of the significance of upholding integrity in their operations.